Shipping policy

Shipping Policy

Effective Date: 8 September 2026

At Rudrima, we are committed to delivering your products safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through rudrima.com.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful order confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Once your order has been dispatched, you will receive shipping and tracking details through the contact information provided during checkout.

  • Order processing may take slightly longer during festivals, promotional sales, or periods of unusually high order volume.

2. Delivery Time

We currently deliver orders across most serviceable locations in India.

Estimated delivery time after dispatch:

  • Metro & major cities: 2–5 business days

  • Other locations: 3–7 business days

  • Remote or hard-to-reach areas: Delivery may take additional time depending on courier serviceability.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, transportation issues, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed clearly at checkout before you complete your order.

Any applicable shipping charges may vary depending on the delivery location, order value, promotional offers, or shipping method.

From time to time, Rudrima may offer free shipping on eligible orders or during promotional campaigns.

4. Cash on Delivery (COD)

COD availability depends on the delivery location and courier serviceability.

Where COD is available, the applicable COD charges or minimum COD payment requirements will be displayed at checkout before the order is placed.

Customers are requested to provide an accurate and complete delivery address and remain available to receive the shipment.

5. Tracking Your Order

After your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after the order is handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/Locality

  • City

  • State

  • PIN code

  • Valid mobile number

Rudrima will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the shipment, or the recipient being unavailable, additional shipping charges may apply for re-shipping the order.

7. Delayed or Failed Delivery

Although we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Courier operational issues

  • Incorrect address or contact information

  • Remote-area delivery limitations

  • Unforeseen circumstances

If your order is significantly delayed, please contact our customer support team with your order details so that we can assist you.

8. Damaged Package

We take appropriate care while packing and dispatching your order.

If you receive a package that appears damaged, opened, tampered with, or leaking, please:

  1. Take clear photographs or videos of the package before opening it, wherever possible.

  2. Record the condition of the package and product.

  3. Contact us as soon as possible with your order number and supporting photographs/videos.

This will help us investigate the issue with our logistics partner and provide an appropriate resolution.

9. Undelivered / Returned Shipments

If a shipment cannot be delivered because of an incorrect address, recipient unavailability, refusal to accept the shipment, or repeated failed delivery attempts, the courier may return the package to Rudrima.

For re-shipping such an order, additional shipping charges may be applicable.

Refund eligibility for returned shipments will be handled according to our Refund & Return Policy.

10. Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible after placing your order.

Address changes may not be possible once the order has been dispatched.

We cannot guarantee that an address change request can be accommodated after dispatch.

11. International Shipping

At present, Rudrima primarily serves customers within India.

International shipping, where available, will be subject to separate shipping charges, serviceability, customs requirements, duties, and applicable regulations.

12. Contact Us

If you have any questions regarding your shipment or delivery, please contact us through the Contact Us section on our website.

Please keep your order number ready so that we can assist you more efficiently.

Rudrima
Website: rudrima.com

Note: By placing an order on Rudrima.com, you acknowledge and agree to the terms of this Shipping Policy.