Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rudrimaa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rudrimaa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rudrimaa@gmail.com.

RUDRIMA – Return & Refund Policy

Effective Date: 5 September 2026

At RUDRIMA, we are committed to providing high-quality organic, natural, and traditionally sourced products to our customers. Since many of our products are food, dairy, and consumable items, we follow specific guidelines for returns, replacements, and refunds.

1. Return Eligibility

Products may be eligible for return or replacement if:

The product received is damaged or defective.
The product received is incorrect or different from the product ordered.
The package is received in a leaked, broken, tampered, or visibly damaged condition.
The product has a genuine quality issue attributable to RUDRIMA.

Customers must contact us within 48 hours of delivery to report any issue.

2. Products Not Eligible for Return

For hygiene, safety, and quality reasons, the following products generally cannot be returned once delivered:

A2 Cow Ghee
Honey
Atta, Rice, Dal and other grocery products
Millets
Cold-pressed oils
Spices
Dry fruits
Dairy and other perishable products
Ayurvedic and herbal consumable products
Personal care products once opened or used

However, if any such product is received damaged, defective, incorrect, expired, leaking, or otherwise compromised, customers may request a replacement or refund subject to verification.

3. Damaged or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product:

Contact RUDRIMA customer support within 48 hours of delivery.
Provide your Order ID.
Share clear photographs/videos of the product, packaging, shipping label, and damage.
Our team will review the complaint.
If the claim is approved, we may provide a replacement or refund, depending on the circumstances and product availability.

4. Refund Policy

Once a return/refund request is approved, the applicable refund will be processed to the original payment method or through another suitable method communicated by RUDRIMA.

The time taken for the refund to reflect in the customer's account may depend on the customer's bank, card issuer, UPI provider, or payment gateway.

5. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers may contact RUDRIMA support, and the request will be handled according to the order's status and applicable policy.

6. Return Shipping

If the return or replacement is approved because the product was damaged, defective, incorrect, or received in an unacceptable condition, RUDRIMA may arrange or bear the applicable return/replacement shipping cost.

For other cases, return shipping may not be available.

7. Verification

RUDRIMA reserves the right to verify any return, replacement, or refund request before approving it. Requests may be rejected where there is evidence of misuse, alteration, damage after delivery, incorrect storage, or other circumstances outside RUDRIMA's responsibility.

8. Important Storage Guidelines

Customers are responsible for storing products according to the instructions mentioned on the product packaging. Products damaged due to improper storage, handling, exposure to unsuitable temperatures, contamination, or misuse may not qualify for return or refund.